In the newest episode of Lodging Luminaries, Talene Staab of Tru by Hilton joins Hotel Recovery Editor Jason Freed to discuss guest experience, primarily how the Tru brand is using digital and personalized touchpoints to turn the traditional hotel stay into part of an overall traveler experience.
Remington CEO Sloan Dean says the post-pandemic world requires new ways of doing business, including new labor models and the emergence of a chief commercial role to oversee all aspects of revenue.
In episode 2 of Lodging Luminaries, host Jason Freed talks with Daniel del Olmo of Sage Hospitality Group about how to instill passion in the entire team, from corporate all the way down to the housekeeping staff.
The overarching goal for consolidating different platforms is to augment the guest experience while minimizing the workload on hotel teams. But how do you make this a reality?
In episode 1 of Lodging Luminaries, host Jason Freed talks with Raul Leal, who led the launch of one of the most innovative hotel brands out there: Virgin Hotels.
Hotels must explore how they can become true hosts to a city or area for incoming travelers – those people who may be venturing off their home bases for the first time in upwards of two years.
Over the past year, a slew of things have changed with regards to what guests are seeking in a hotel stay. Hoteliers must evaluate this list of changes and determine if they’re evolving appropriately to meet long-term consumer needs.